Returns & exchanges of online purchases

At The Darkroom, our goal is to ensure that you are completely satisfied with your online purchase. With the exception of entry fees for shows, if for whatever reason you are dissatisfied with your purchase, you can return it to The Darkroom within 10 days of receiving the item(s) (Subject to the rules and policies set forth below), at which time we'll gladly exchange it for another item or give you a refund for the full amount of the original purchase price (excluding shipping and handling charges), whichever you prefer. All returned or exchanged items must be in new condition, unregistered, in their original box, and include all packing material, blank warranty cards, manuals, and all accessories.
Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise.

How do I return an item?
• To return an item you must contact Customer Service for prior approval and obtain an RMA number.
• All merchandise purchased from The Darkroom is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Therefore it can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards.
• Place the manufacturer's box into a shipping carton.
• Please do not place stickers or shipping labels on the original manufacturer's package.
• For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Rules & Policies relating to returns & exchanges:
• There are no refunds on entry fees for shows.
• No returns will be accepted without an RMA #. Call (504) 522-3211 or email returns@neworleansdarkroom.com.
• If any of the above conditions are not met, The Darkroom reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.
• The Darkroom is not responsible for personal data or items left in returned merchandise.
• Refunds on returned items will be credited to the same payment method that the purchase was made. If it was paid by check, the refund will only be made by check after 10 business days have elapsed from the date of purchase.

Please send pre-authorized returns to: